#1570 Customer Service Representative
- Processing freight invoices with following up with LTL with any questions or discrepancies
- Processing all sample requests
- Answering incoming phone calls and routing to the appropriate department or person
- Providing information to customers and shipping companies regarding orders/shipments.
- Filing of invoices/bills of lading (BOL’s) as necessary
- Maintains Aging Report on a monthly basis and Backorder Report/Log
- Provides back-up for any of the other CRM’s when out including order entry, issuing replacements and returned good authorizations (RGA’s), posting bills of lading, etc.
- Will assist data entry on a daily basis (when needed)
- May assist with updates in systems for customer accounts, pricing and other higher involved system changes and upgrades
- Issue invoices.
- Associate’s Degree (or equivalent) in a business-related field is required
- Previous experience working in a related Customer Service role is required
- Strong skills in Microsoft Office including Outlook, Word and Excel is required
- Ability to multi-task and strong time management skills are critical to success
- Strong communication skills are required, both verbal and written.
- Fluency in Spanish (verbal and written) is a plus.
- Strong mathematical and problem-solving skills are required.
- Must be flexible and adaptable to changing demands based upon business needs.
|Job Type||Full Time|
|Location / State||Vernon Hills / Illinois|
|Agent Name||Sally Suguro|
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