#1570 Customer Service Representative

09.22.2021

Position Title: Customer Service Representative
Location: Vernon Hills / Illinois
Keyword: / / /
Salary: $18-21/hr

Responsibilities:

  • Processing freight invoices with following up with LTL with any questions or discrepancies
  • Processing all sample requests
  • Answering incoming phone calls and routing to the appropriate department or person
  • Providing information to customers and shipping companies regarding orders/shipments.
  • Filing of invoices/bills of lading (BOL’s) as necessary
  • Maintains Aging Report on a monthly basis and Backorder Report/Log
  • Provides back-up for any of the other CRM’s when out including order entry, issuing replacements and returned good authorizations (RGA’s), posting bills of lading, etc.
  • Will assist data entry on a daily basis (when needed)
  • May assist with updates in systems for customer accounts, pricing and other higher involved system changes and upgrades
  • Issue invoices.

 

Qualifications:

  • Associate’s Degree (or equivalent) in a business-related field is required
  • Previous experience working in a related Customer Service role is required
  • Strong skills in Microsoft Office including Outlook, Word and Excel is required
  • Ability to multi-task and strong time management skills are critical to success
  • Strong communication skills are required, both verbal and written.
  • Fluency in Spanish (verbal and written) is a plus.
  • Strong mathematical and problem-solving skills are required.
  • Must be flexible and adaptable to changing demands based upon business needs.
Job Number/ID 1570
Job Type Full Time
Location / State Vernon Hills / Illinois
Salary $18-21/hr
Language English
Visa Sponsor No
Agent Name Sally Suguro
Inquiry ssuguro@bond-consultants.com

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