#1605 Inside Sales Customer Service

11.24.2021

Position Title: Inside Sales Customer Service
Location: Addison / Illinois
Keyword: / /
Salary: $18-23 per hour

Bond Consultants is a dynamic firm which provides professional employment services to many people with different backgrounds and skills. One of our clients - a Global Logistics Company - is currently looking for an Inside Sales Customer Service Representative. This position is paid hourly at $18-23.

Responsibilities:

  • Sales
    • Responsible for supporting the sales staff.
    • Assists new accounts and maintains or updates current accounts/SOPs.
    • Establishes or maintains professional customer/vendor relationships with appropriate customer personnel.
    • Handles business inquiries by phone, facsimile and e-mail.
    • Provides quotations to the customers and rates to other branches/overseas offices.
    • Attends weekly departmental sales meeting to discuss project status and prospective customers.
    • Occasionally may visit customers on site.
  • Customer Service
    • Provides assistance in operations as necessary by handling booking, documentation, compliance, customs clearance, customs brokerage, notification, delivery and warehouse coordination.
    • Monitors status of shipments; Interfaces between customers and vendor services for shipment of goods.
    • Investigates and resolves customer problems.
    • Assists with invoicing operations.
  • Administrative
    • Checks with Accounting A/R for the receivables position and takes responsibility for the resolving action for uncollected account receivables.
    • Checks with Accounting A/R for creditworthiness of assigned accounts.
    • Helps to setup credit terms for new customers in accordance with the company policy.
    • Submits expense report in a timely manner.
  • Other
    • Seeks constant improvement, more efficient and less expensive ways and means in work processes.
    • Performs special projects and other miscellaneous duties as assigned by senior management.
    • Maintains high ethical standards in the work place.
    • Reports all irregular issues and problems to managers for solution.
    • Maintains good communication with managers, other staff members and outside contacts.
    • Responsible for maintaining a clean and safe working area.

Qualifications:

  • Associate’s degree (A.A.); or equivalent combination of education and experience.
  • Must have between two and three years of previous experience in a similar position.
  • Experience with Windows operating system, MS Office.
Job Number/ID #1605
Job Type Full Time Non-Exempt
Location / State Addison / Illinois
Salary $18-23 per hour
Language English
Visa Sponsor Yes
Agent Name Natsuki (Summer) Ueno
Inquiry nueno@bond-consultants.com

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