Job Listing

One of our clients - a Global Logistics Company - is currently looking for an Export Supervisor. This position is Salaried at $50-65K.

Responsibilities:

Operation

• Coordinates activities air export operations within air export division in accordance with HMA Manual and related OCMM Matrix.
• Handles and answers questions from customers via phone and e-mail.
• Reviews and analyzes customers’ needs to determine the best handling process per their needs.
• Arranges and coordinates the schedule.
• Instructs booking procedures and operations procedures to staff.
• Receives customer’s freight pick-up call and arranges an actual freight pick-up with contact to the local trucker.
• Makes on-hand report sheet for record keeping of actual freight arrival.
• Prepares shipping information to shipper, consignee, and handling agent at the destination country.
• Communicates to overseas agents for the quote request, change and etc.
• Reserves the space in airline or Steamship (NVOCC) in advance.
• Negotiates with vendors for services and rates.
• Communicates with overseas agents regarding inquiries.
• Updates and advises customers as needed.
• Prepares all documentation required and makes sure everything is correct and accurate.
• Reviews documents related to customers’ dangerous goods shipments.
• Makes sure that all paperwork is completed in compliance with customs regulations.
• Maintains TSA, FAA and FMC regulation with issuing a correct certificate and documents at current effective, having a routine meeting with visiting TSA and FAA inspector.
• Analyzes profit and loss and reports to Branch Manager.
• Maintains a good relationship with trucking companies, shippers, and overseas agents.
• Prepares various reports, such as top 10 customers, and submits to Branch Manager.
• Coordinates settlement for air export traffic between shipments, other department staff.

Supervisory

• Responsible for daily supervision of Export operations activities to ensure efficient allocation of resources and compliance with policies and procedures
• Monitors and reviews employees’ work activities through individual meetings and group meetings to ensure that all work activities are proceeding smoothly to plan.
• Delegates and advises employees on work procedures and practices
• Motivates, develops, and mentors employees for improved performance.
• Communicates and coordinates information both in writing and orally on a regular basis with both management and staff.
• Administrative Support
• Reports air freight payment to CASS administration office through the relative bank.
• Checks an individual charge to meet a contract rate between the carriers.
• Checks a bill from FedEx, UPS, local trucker, local packing company, and warehouse maintenance Company.
• Issues a billing invoice of distribution, export customer as well as to agent at destination.

Other

• Seeks constant improvement, more efficient and less expensive ways and means in work processes.
• Performs special projects and other miscellaneous duties as assigned by management.
• May assist and provide guidance and direction to other employees, especially new employees.
• Reports all irregular issues and problems to supervisors for a solution.
• Maintains good communication with management, office staff members, and outside contacts.

Qualifications:

• Bachelor’s degree, equivalent experience, or combination of education/training and experience
• 1 to 3 years of experience in a similar position
• Ability/experience to use office equipment and Microsoft Office
• Knowledge of US Customs related schedules and codes
• Certificate of IAC Security Training (IACSSP) and STA (Security Threat Assessment) ID required by DHS-TSA.
• HAZMAT Certification (IATA or IMDG)