#1615 Customer Service Representative


Position Title: Customer Service Representative
Location: Vernon Hills / Illinois
Keyword: / /
Salary: $21 per hour

Bond Consultants is a dynamic firm that provides professional employment services to many people with different backgrounds and skills. One of our clients - a Global Automotive Parts Manufacturing Company - is currently looking for a Customer Service Representative. This position is paying up to $21 per hour.

Summary of Responsibilities:

  • Processing freight invoices with following up with LTL with any questions or discrepancies
  • Processing all sample requests
  • Answering incoming phone calls and routing to the appropriate department or person
  • Providing information to customers and shipping companies regarding orders/shipments via phone, email, and/or fax. This includes providing acknowledgments as necessary.
  • Filing of invoices/bills of lading (BOL’s) as necessary
  • Maintains Aging Report on a monthly basis
  • Maintain Backorder Report/Log
  • Invoicing as necessary for Hose and/or Pipe products
  • Provides back-up for any of the other CRM’s when out including order entry, issuing replacements and returned good authorizations (RGA’s), posting bills of lading, etc.
  • Will assist data entry on a daily basis (when needed)
  • May assist with updates in systems for customer accounts, pricing, and other higher involved system changes and upgrades

Summary of Qualifications

  • An associate’s degree (or equivalent) in a business-related field is required.
  • Previous experience working in a related Customer Service role is required.
  • Experience in Japanese owned company is a huge plus.
  • Strong skills in Microsoft Office including Outlook, Word, and Excel are required.
  • Individual must be reliable, organized, detail-oriented, and focused.
  • Ability to multi-task and strong time management skills
  • Excellent customer service skills
  • Strong mathematical and problem-solving skills.
  • Strong verbal and written communication skills.
  • Must be able to work with minimal supervision as well as in a team environment.
  • Must be flexible and adaptable to changing demands based upon business needs.
  • Fluency in Spanish (verbal and written) is a plus.
Job Number/ID #1615
Job Type Full Time Non-Exempt
Location / State Vernon Hills / Illinois
Salary $21 per hour
Language English
Visa Sponsor No
Agent Name Jeremy Salzer
Inquiry jsalzer@bond-consultants.com

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