#1615 Customer Service Representative
Bond Consultants is a dynamic firm that provides professional employment services to many people with different backgrounds and skills. One of our clients - a Global Automotive Parts Manufacturing Company - is currently looking for a Customer Service Representative. This position is paying up to $21 per hour.
Summary of Responsibilities:
- Processing freight invoices with following up with LTL with any questions or discrepancies
- Processing all sample requests
- Answering incoming phone calls and routing to the appropriate department or person
- Providing information to customers and shipping companies regarding orders/shipments via phone, email, and/or fax. This includes providing acknowledgments as necessary.
- Filing of invoices/bills of lading (BOL’s) as necessary
- Maintains Aging Report on a monthly basis
- Maintain Backorder Report/Log
- Invoicing as necessary for Hose and/or Pipe products
- Provides back-up for any of the other CRM’s when out including order entry, issuing replacements and returned good authorizations (RGA’s), posting bills of lading, etc.
- Will assist data entry on a daily basis (when needed)
- May assist with updates in systems for customer accounts, pricing, and other higher involved system changes and upgrades
Summary of Qualifications
- An associate’s degree (or equivalent) in a business-related field is required.
- Previous experience working in a related Customer Service role is required.
- Experience in Japanese owned company is a huge plus.
- Strong skills in Microsoft Office including Outlook, Word, and Excel are required.
- Individual must be reliable, organized, detail-oriented, and focused.
- Ability to multi-task and strong time management skills
- Excellent customer service skills
- Strong mathematical and problem-solving skills.
- Strong verbal and written communication skills.
- Must be able to work with minimal supervision as well as in a team environment.
- Must be flexible and adaptable to changing demands based upon business needs.
- Fluency in Spanish (verbal and written) is a plus.
|Job Type||Full Time Non-Exempt|
|Location / State||Vernon Hills / Illinois|
|Salary||$21 per hour|
|Agent Name||Jeremy Salzer|
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