Job Listing

One of our clients - a Global Manufacturing Company - is currently looking for a Sales Support Representative. This position pays $16-17 per hour, is non-exempt, full-time.

Essential Duties

• Serve as direct support for Sales team member(s).
• Receive and ensure accuracy of order information from established customers by phone, fax, e-mail or EDI.
• Refer calls from prospective customers to a salesperson.
• As necessary, obtain credit information from the prospective customer and forward the application to accounts receivable.
• Inform customers of order information, such as unit prices, credit terms, shipping dates, anticipated delays, or any other status update pertinent to the account.
• Confer with production, sales, warehouse, or common carrier personnel to expedite or trace shipments.
• Receive and respond to customer complaints in a timely manner, communicating all other discrepancies and other concerns with the designated salesperson.
• Manage all administrative aspects of the assigned accounts, including billing, order entry, invoicing, and record keeping.
• If assigned, act as designated “invoice receivables” coordinator: processing invoices received from overseas branches, re-formatting, and correlating supporting documentation for each invoice as appropriate.
• Perform all other duties as assigned by Sales Operations Supervisor, Branch and/or Sales Manager.

Minimum Qualifications

• High School diploma or GED required; 2-year degree preferred
• Written and verbal communication skills
• Problem-solving skills.
• Able to work in a team-setting or independent of others.
• Proficient in Microsoft applications (Word, Excel, PowerPoint, Outlook).
• Detail-orientated with active-listening and critical-thinking abilities.
• Bi-lingual capability a plus; but not a pre-requisite.
• Basic math skills
• Able to lift up to 30 pounds.