Job Listing

One of our clients - a Global Manufacturing Company - is currently looking for a Customer Service Representative. This position is full-time, non-exempt, and paying up to $21 per hour based on experience.

This position is responsible for the day-to-day carrying out of manufacturing operations by:

• entering orders
• posting bills of lading
• invoicing customers
• handling customer returns and claims
• verifying of processing of freight invoices
• following up with customers and shippers with any questions or discrepancies
• answering questions from customers via phone and/or email
• processing all sample requests

Summary of Responsibilities:

• Assist customers via phone and e-mail by providing product information, inventory availability, pricing, order status
• Resolve order problems, handle customer complaints by selecting and explaining the best solution and following up with customers to ensure resolutions and satisfaction
• Responsible for support of Regional Sales Managers with order status, pricing, and providing marketing documents
• Order entry: receive orders, review for accuracy, and enter into database
• Process invoices and ensure accuracy on product pricing and special terms pricing
• Handle claims regarding incorrect product, damaged product, etc. Master RMA’s in Customer Service role
• File invoices, bills of lading (BOLs) in proper filing bin
• Collaborate with shipping and production managers to ensure order fulfillment efficiency
• Manage backorder log to drive order fulfillment
• Process sample requests
• Process returned goods authorizations (RGAs), coordinate with customer and issue credit memos
• Assist in training new CSRs
• Answer incoming phone calls and routing to appropriate department or person
• May assist with updates in systems for customer accounts, pricing and other higher involved system changes and upgrades
• Other duties as assigned

Summary of Qualifications:

• Associate Degree (or equivalent) in a business-related field is preferable
• Previous experience working in a related Customer Service role
• Strong skills in Microsoft Office including Outlook, Word and Excel
• Individual must be reliable, organized, detail-oriented and focused
• Ability to multi-task and strong time management skills
• Excellent customer service skills required with an understanding that providing correct information is critical to their own as well as the company’s success
• Strong communication skills, both verbal and written. Fluency in Spanish (verbal and written) is a plus
• Must be able to work with minimal supervision as well as in a team environment
• Strong mathematical and problem-solving skills
• Must be flexible and adaptable to changing demands based upon business needs