Job Listing

Entry Level Administrative Assistant in Elk Grove, IL USA (Full Time Position)  

Responsibilities:  

• Communicate with carriers, overseas agents, and customers via telephone and email. 
• Take incoming customer calls and respond to issues quickly and accurately. 
• Prepare Customs entries for all merchandise. 
• File documents and close in timely manner 
• Set delivery appointments and ensure carrier compliance. 
• Track inbound shipments and provide shipment status and updates to customers. 
• Proactively notify customers of ANY delays regarding arrival or delivery of their cargo including additional billing and notification as required. 
• Review Standard Operating Procedures to ensure compliance. 
• Track and Trace delivery orders and update P.O.D.'s regularly and review P.O.D. 
• Exception report twice per week. 
• Prepare documentation for Fish & Wildlife and USDA. 
• Physically traveling to US Customs, USDA and Fish & Wildlife to deliver or retrieve paperwork. 
• May be responsible for special shipments involving perishables and/or be in-charge of special accounts. 
• Entry opening within 24 hours of receipt and Entry Writer Support 
• Create client billing and handle accounting processes accurately in timely manner 
• Increase profit- Cargo insurance, "best in class service", profit markup etc. 
• Monitor and develop KPI's 
• May be required to drive company vehicle. 
• Perform other duties as assigned.