Job Listing

PRIMARY RESPONSIBILITIES

1. Communicate with carriers, overseas agents, and customers via telephone and email.
2. Take incoming customer calls and respond to issues quickly and accurately.
3. Prepare Customs entries for all merchandise.
4. File documents and close in timely manner
5. Set delivery appointments and insure carrier compliance.
6. Track inbound shipments and provide shipment status and updates to customers.
7. Proactively notify customers of ANY delays regarding arrival or delivery of their cargo including
additional billing and notification as required.
8. Review Standard Operating Procedures to insure compliance.
9. Track and Trace delivery orders and update P.O.D.'s regularly and review P.O.D.
Exception report twice per week.
10. Prepare documentation for Fish & Wildlife and USDA.
11. Physically traveling to US Customs, USDA and Fish & Wildlife to deliver or retrieve paperwork.
12. May be responsible for special shipments involving perishables and/or be in-charge of special
accounts.
13. Entry opening within 24 hours of receipt and Entry Writer Support
14. Create client billing and handle accounting processes accurately in timely manner
15. Increase profit — Cargo insurance, "best in class service", profit markup etc.
16. Monitor and develop KPI's
17. May be required to drive company vehicle.
18. Perform other duties as assigned