Job Listing

PRIMARY RESPONSIBILITIES, not all inclusive:

• Serve as direct support of the Salesperson (s) responsible for the accounts in which the Sales Support Representative is
• Receive order information from established customers by phone, fax, e-mail or Refer calls from prospective customers to a salesperson.
• As necessary, obtain credit information from the prospective customer and forward the application to the accounts receivable
• Inform customers of order information, such as unit prices, credit terms, shipping dates, anticipated delays, or any other status update pertinent to the
• Ensure accuracy all information received from a
• Confer with production, sales, warehouse (shipping operations), or common carrier personnel to expedite or trace
• Receive and respond to customer complaints in a timely Immediately, communicate with the designated salesperson of the complaint and all other discrepancies related to the account.
• Manage all administrative aspects of the assigned These responsibilities include, billing, order entry, verifying and invoicing the orders. As well as, filing invoices and corresponding documents.
• If assigned, act as designated “invoice receivables” This task entails: processing invoices received from the sister-locations (Japan, Taiwan, etc.), re-formatting these invoices, and correlating supporting documentation for each invoice as appropriate.
• Perform all other duties as assigned by Sales Operations Supervisor, Branch and/or Sales

Qualifications/Skills:

• Two (2) year degree (preferred) not required.
• Must have High School diploma or GED equivalent.
• Must possess good written and verbal communication skills.
• Mustpossess good problem-solving skills. Must be able to work in a team-setting or independent of
• MustbeproficientintheuseofMicrosoftapplications(word,excel,power-point,Outlook).
• Must be detail-orientated and possess excellent active-listening and critical-thinking abilities.
• Bi- lingual capability a plus; but not a pre-requisite.