Job Listing

Essential Job Functions

SALES

• Responsible for supporting the sales staff.
• Assists new accounts and maintains or updates current accounts/SOPs.
• Establishes or maintains professional customer/vendor relationships with appropriate customer personnel.
• Handles business inquiries by phone, facsimile and e-mail.
• Provides quotations to the customers and rates to other branches/oversea offices.
• Attends weekly departmental sales meeting to discuss project status and prospective customers.
• Occasionally may visit customers on site.

CUSTOMER SERVICE 

• Provides assistance in operations as necessary by handling booking, documentation, compliance, customs clearance, customs brokerage, notification, delivery and warehouse coordination. .
• Monitors status of shipments; Interfaces between customers and vendor services for shipment of goods.
• Communicates and coordinates with other personnel and agents to ensure the smooth operation.
• Investigates and resolves customer problems.
• Assists with invoicing operations (cross-border shipments, triangle shipments, distribution accounts, etc)

ADMINISTRATIVE WORK

• Checks with Accounting A/R for the receivables position and takes responsibility for the resolving action for uncollected account receivables.
• Checks with Accounting A/R for creditworthiness of assigned accounts.
• Helps to setup credit terms for new customers in accordance with the company policy.
• Submits expense report in a timely manner.

OTHER & MISCELLANEOUS 

Any project that is assigned by supervisor/manager and/or the Company.
• Seeks constant improvement, more efficient and less expensive ways and means in work processes.
• Performs special projects and other miscellaneous duties as assigned by senior management.
• Maintains high ethical standards in the work place.
• Reports all irregular issues and problems to managers for solution.
• Maintains good communication with managers, other staff members and outside contacts.
• Complies with all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

Job Dimensions (skills, knowledge & abilities)

Essential Job Dimensions

Analysis, Attention to Detail, Communications: Reading & Writing English, Confidentiality, Customer Service,
Decision-making, Dependability/Reliability, Diplomacy, Initiative/Follow Through, Judgment, Math-Basic,
Monitoring/Control, Negotiations, Office Equipment Usage, Personal Computer Usage, Presentation, Project
Management, Problem-solving, Team Participation, Vendor Relations.

Qualifications

Education & Work Experience 

Associate’s degree (A.A.); or equivalent combination of education and experience.
• Must have between two and three years of previous experience in a similar position.

Tools & Equipment

• General office equipment including phones, fax, copier, personal computer, etc.
• Software includes the use of Windows operating system, MS Office.
• Any tools, equipments, software that are required to be used.

Certificates / Licenses

• Any certificate or training records that are required by each department, position/title, or government agency.