#1966 Customer Service Coordinator
02.11.2026
| Position Title: | Customer Service Coordinator |
| Location: | Elk Grove Village / Illinois |
| Keyword: | Customer Service / Freight / Import/Export / Japanese / Logistics/Supply Chain |
| Salary: | $50,000-65,000 |
Position Summary
The Customer Service Coordinator manages Air and Ocean Import or Export shipments ensuring effective customer service, accurate shipment processing, timely deliveries and troubleshooting errors.
The position is located in either the Import or Export department of “super” or “large” sized branches in the International Division.
Job Responsibilities
Support Sales
- Prepare and present proposals, quotes and recommend services based on customer needs.
- Obtain rates from our vendors for competitive quotes.
- Create and maintain operational SOPs and conduct internal audit for assigned accounts, as needed.
Act as the primary point of customer contact in the assigned account
- Primarily responsible for providing effective customer service for all internal and external customers by utilizing in-depth knowledge of operational (import or export) processes.
- Manage customer relationship in assigned accounts.
- Proactively provide shipment status and notify customers of any delays regarding arrival, delivery or dispatch of shipments.
- Prepare daily, weekly and monthly reports for the assigned accounts.
- Ensure Standard Operating Procedures are available for each account serviced. Follow SOP in performance of all operational processes.
Coordinate timely shipments at optimal cost and to customer satisfaction
- Proactively ensure current pricing information is available for all shipments before making necessary bookings.
- Co-ordinate with overseas offices, agents, customers and domestic vendors for timely shipments in assigned accounts.
- Works with management to provide quotes for customers.
Problem Resolution
- Address customer concerns, trouble shoot errors, provide timely feedback on service failures and follow up on escalations.
- Review exception reports regularly, identify and resolve discrepancies.
- Provide back-up support in assigned departments.
- Performs other duties as assigned.
| Job Number/ID | 1966 |
|---|---|
| Job Type | Direct Hire Full Time Non-Exempt |
| Location / State | Elk Grove Village / Illinois |
| Salary | $50,000-65,000 |
| Language | English |
| Visa Sponsor | No |
| Agent Name | Seika Hanayama |
| Inquiry | shanayama@bond-consultants.com |