#1968 Sales/Customer Service Manager

02.23.2026

Position Title:	Sales/Customer Service Manager
Location:	Wood Dale / Illinois
Keyword:	Freight / Logistics/Supply Chain / Manager
Salary:	$75 - $85k (Depending on experience)

General Position Summary

This position is responsible for managing departmental sales and customer service activities to achieve sales objectives by performing the following duties or accomplishing them though subordinate managers.

Essential Job Functions

SALES MANAGEMENT

Develops and implements strategic sales plans to accommodate corporate goals.
Reviews market analysis to determine customer needs, price schedules, and discount rates.
Coordinates the compiling of lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trades shows, Internet Web sites, and other sources.
Directs sales forecasting activities and sets performance goals accordingly.
Assigns sales territories, regions and accounts among sales team.
Represents the organization at trade association meetings to promote product.
Meets with key customers, assisting sales team with maintaining relationships and negotiating and closing deals.
Analyzes and controls expenditures of division to conform to budgetary requirements.
Prepares periodic sales report showing sales volume, potential sales, and areas to proposed client base expansion.
Monitors and evaluates the activities and products of the competition.
Determines customer viability and potential for new business.
Coordinates collection activities regarding delinquent accounts.
Handles cargo shipment arrangement for key customers.
Directs and/or handles investigation and resolution of customer problems.

MANAGEMENT & SUPERVISORY

Oversees assigned departmental, branch or local organizations of the region. Ensures that all policies and procedures are developed; business plan strategies, time lines, goals, etc. are monitored and followed.
Monitors and reviews employees’ work activities through individual meetings, departmental and group meetings to ensure that all activities are proceeding smoothly to the plan.
Motivates, develops and mentors employees for improved job performance.
Develops and presents to Senior Management matters requiring decisions regarding departmental activities.
Prepares and submits monthly sales reports and past due accounts reports.

OTHER & MISCELLANEOUS

Any project that is assigned.
Seeks constant improvement, more efficient and less expensive ways and means in work processes.
Performs special projects and other miscellaneous duties as assigned by senior management.
Maintains high ethical standards in the work place.
Reports all irregular issues and problems to management for solution.
Maintains good communication with supervisors, other staff members and outside contacts.
Complies with all policies and procedures.
Responsible for maintaining a clean and safe working area.

Job Dimensions (Skills, Knowledge & Abilities)

Essential Job Dimensions:
Analysis, Attention to Detail, Communication: Speaking, Reading and Writing in English, Confidentiality, Customer Service, Decision-making, Dependability/Reliability, Diplomacy, Initiative/Follow Through, Judgment, Math- Advanced, Monitoring/Control, Negotiations, Project Management, Problem-solving, Statistics, Strategic Planning, Supervisory.

Qualifications

Education & Work Experience

Bachelor’s degree (B.A.) from four year college or university; or equivalent combination of education and experience.
Must have between four and six years of previous experience in a similar position.

Tools & Equipment

General office equipment including phones, fax, copier, personal computer, etc.
Software includes the use of Windows operating system, MS Office.
Any tools, equipments, software that are required to be used.

Certificates / Licenses

Any certificate or training records that are required by each department, position/title, or government agency.

Supervisory Responsibilities

Supervises several professional and staff level (exempt and non-exempt) employees.

Work Environment & Physical Demands

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work is typically performed in an office environment with moderate noise. Frequent travel is required by both car and plane.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this position, the employee is required to frequently sit and occasionally must stand, walk, use hands and fingers and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds.

Specific vision abilities include the ability to read and analyze data in hard copy and on a computer screen, measure or identify using eyesight and adjust vision focus.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at discretion.

Job Number/ID	1968
Job Type	Direct Hire Exempt Full Time
Location / State	Wood Dale / Illinois
Salary	$75 - $85k (Depending on experience)
Language	English / Japanese speaking a plus but not required.
Visa Sponsor	No
Agent Name	Seika Hanayama
Inquiry	shanayama@bond-consultants.com