Job Listing

Job Responsibilities:

• Provides leadership and direction to team members on specific customer accounts.
• Communicate effectively with staff, management and other internal/external customers to resolve operational issues effectively.
• Monitors communication with assigned customers, responds promptly to customer requirements.
• Supervise customer service staff with regard to prioritizing work, determining schedules, assigning daily tasks, and adjusting work procedures to meet changing demands.
• Advise management of any issues with staff work quality, adherence to company policy and customer satisfaction issues, both positive and negative.
• Ensure effective operation and timely service. Demonstrate and apply knowledge of laws, regulations, governing agencies, procedures, audits, programs and practices.
• Handle and stage sets for special commodities or important customer on their international and domestic shipments including triangle shipments.
• Provide quotations for import and export on both Air and Ocean freight at customer's request or overseas agents request.
• Function as the key escalation point for support, service issues and answer other general account questions on a timely and accurate basis
• Provide and summarize customer's performance review and leads to sales department as growth targets for accounts under management.
• Determining staffing needs and provide training
• Conduct performance reviews, addressing performance issues and resolve problems.
• Ensure compliance with policies, probedures, and regulations
• Review and insure KPI's are kept within required parameters.

Minimum Required Qualifications

• 4 year College Degree plus 3 - 5 years experience in an operational role related to business required; or combination of equivalent education and experience.
• 2 - 3 years of experience in a lead or supervisory role or demonstrated leadership/supervisory competencies, required; specific experience supervising others is preferred.
• Must have direct knowledge of ocean ports, terminals, agent and carriers services and pricing policies. Must be knowledgeable with import, exports