#1833 Customer Service Supervisor


Position Title: Customer Service Supervisor
Location: Wood Dale / Illinois
Keyword: / / /
Salary: 65-75K

Job Responsibilities:

  • Provides leadership and direction to team members on specific customer accounts.
  • Communicate effectively with staff, management and other internal/external customers to resolve operational issues effectively.
  • Monitors communication with assigned customers, responds promptly to customer requirements.
  • Supervise customer service staff with regard to prioritizing work, determining schedules, assigning daily tasks, and adjusting work procedures to meet changing demands.
  • Advise management of any issues with staff work quality, adherence to company policy and customer satisfaction issues, both positive and negative.
  • Ensure effective operation and timely service. Demonstrate and apply knowledge of laws, regulations, governing agencies, procedures, audits, programs and practices.
  • Handle and stage sets for special commodities or important customer on their international and domestic shipments including triangle shipments.
  • Provide quotations for import and export on both Air and Ocean freight at customer's request or overseas agents request.
  • Function as the key escalation point for support, service issues and answer other general account questions on a timely and accurate basis
  • Provide and summarize customer's performance review and leads to sales department as growth targets for accounts under management.
  • Determining staffing needs and provide training
  • Conduct performance reviews, addressing performance issues and resolve problems.
  • Ensure compliance with policies, probedures, and regulations
  • Review and insure KPI's are kept within required parameters.

Minimum Required Qualifications

  • 4 year College Degree plus 3 - 5 years experience in an operational role related to business required; or combination of equivalent education and experience.
  • 2 - 3 years of experience in a lead or supervisory role or demonstrated leadership/supervisory competencies, required; specific experience supervising others is preferred.
  • Must have direct knowledge of ocean ports, terminals, agent and carriers services and pricing policies. Must be knowledgeable with import, exports
Job Number/ID 1833
Job Type Exempt
Location / State Wood Dale / Illinois
Salary 65-75K
Language English
Visa Sponsor No
Agent Name Sunnie (Sanae) Onoda
Inquiry sonoda@bond-consultants.com

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