Job Listing

Responsibilities:

• Primarily responsible for providing effective customer service for all internal and external customers
• Manage customer relationship in assigned accounts
• Proactively provide shipment status and notify customers of any delays regarding arrival, delivery or dispatch of shipments.
• Ensure Standard Operating Procedures are available for each account serviced
• Proactively ensure current pricing information is available for all shipments before making necessary bookings.
• Coordinate with overseas offices, agents, customers and domestic vendors for timely shipments
• Address customer concerns, troubleshoot errors, provide timely feedback on service failures and follow up on escalations

Qualifications:

• Bi-lingual in Japanese and English
• High School Diploma or GED
• 3 or more years’ related experience in air and ocean Import or Export operations
• Knowledge of import /export regulations, domestic transportation modes and providers is required
• Experience providing customer service to internal and external customers
• Must be able to work independently with minimal supervision

Benefits: 

• Medical, Dental, and Vision insurance
• 401k with a company match