#1522 Bilingual Customer Service Coordinator

06.02.2021

Position Title: Bilingual Customer Service Coordinator
Location: Elk Grove Village / Illinois
Keyword: / / /
Salary: $35-50K

Responsibilities:

  • Primarily responsible for providing effective customer service for all internal and external customers
  • Manage customer relationship in assigned accounts
  • Proactively provide shipment status and notify customers of any delays regarding arrival, delivery or dispatch of shipments.
  • Ensure Standard Operating Procedures are available for each account serviced
  • Proactively ensure current pricing information is available for all shipments before making necessary bookings.
  • Coordinate with overseas offices, agents, customers and domestic vendors for timely shipments
  • Address customer concerns, troubleshoot errors, provide timely feedback on service failures and follow up on escalations

 

Qualifications:

  • Bi-lingual in Japanese and English
  • High School Diploma or GED
  • 3 or more years’ related experience in air and ocean Import or Export operations
  • Knowledge of import /export regulations, domestic transportation modes and providers is required
  • Experience providing customer service to internal and external customers
  • Must be able to work independently with minimal supervision

 

Benefits: 

  • Medical, Dental, and Vision insurance
  • 401k with a company match
Job Number/ID 1522
Job Type Full Time
Location / State Elk Grove Village / Illinois
Salary $35-50K
Language English, Japanese
Visa Sponsor No
Agent Name Sally Suguro
Inquiry ssuguro@bond-consultants.com

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