Job Listing

One of our clients - Global Logistics company is currently looking for a CS Coordinator. This position pays $37-45 K per year based on skills and experience.

Summary of Responsibilities 

This position is responsible for handling various customer requests and inquiries as well as assisting existing and new customers to meet their requests.

Customer Service: 

• Handles various phone call and e-mails from customers and overseas agents
• Handles and resolves various complaints and claims from customers
• Coordinates inquiries and orders from customers and overseas agents with operation staff
• Provides quotation to the customer and rate to other branches/overseas offices
• Arranges and schedules pickups and deliveries
• Tracks the shipments and announce customers and overseas agents for shipment status
• Handles daily shipment arrangements such as scheduling a pick up, sending pre-alert documentation, tracing the shipment status, providing inquiry information with entry documents
• Updates shipment status, provides quote, and prepares any necessary information and documents of import shipment
• Arranges pickups, and deliveries for import, export and domestic moving
• Sends the shipping pre-notifications to customers prior to shipments’ arrival
• Issues billing for triangle shipments and domestic transportation and mails them out
• Sends invoices to customers and overseas agents as requested
• Maintains clients steady billing cycle; monitoring all shipment invoices states, informing outstanding invoices with backup documents if any
• Maintains selling rates, monitors costs and provides service, negotiates the costs and selling rates with maximum profit
• Visits clients for routing meeting, new business opportunities, etc.

OTHER & MISCELLANEOUS:

• Seeks constant improvement, more efficient and less expensive ways and means in work processes
• Performs special projects and other miscellaneous duties as assigned by supervisor/manager
• Maintains high ethical standards in the work place
• Reports all irregular issues and problems to management for solutions
• Maintains good communication with other managers, staff & outside contacts
• Complies with all company policies and procedures
• Responsible for maintaining a clean and safe working area

Qualifications

• Japanese and English Bilingual preferred
• Work experience is not required
• MS Office Skills
• The employee may occasionally lift and/or move up to 25 pounds