#1650 CS Coordinator

04.20.2022

Position Title: CS Coordinator
Location: Taylor / Michigan
Keyword: /
Salary: $37-45K

Bond Consultants is the dynamic firm which provides professional employment services to many people with different backgrounds and skills. One of our clients - Global Logistics company is currently looking for a CS Coordinator. This position pays $37-45 K per year based on skills and experience.

 

Summary of Responsibilities 

This position is responsible for handling various customer requests and inquiries as well as assisting existing and new customers to meet their requests.

 

Customer Service: 

  • Handles various phone call and e-mails from customers and overseas agents
  • Handles and resolves various complaints and claims from customers
  • Coordinates inquiries and orders from customers and overseas agents with operation staff
  • Provides quotation to the customer and rate to other branches/overseas offices
  • Arranges and schedules pickups and deliveries
  • Tracks the shipments and announce customers and overseas agents for shipment status
  • Handles daily shipment arrangements such as scheduling a pick up, sending pre-alert documentation, tracing the shipment status, providing inquiry information with entry documents
  • Updates shipment status, provides quote, and prepares any necessary information and documents of import
    shipment
  • Arranges pickups, and deliveries for import, export and domestic moving
  • Sends the shipping pre-notifications to customers prior to shipments’ arrival
  • Issues billing for triangle shipments and domestic transportation and mails them out
  • Sends invoices to customers and overseas agents as requested
  • Maintains clients steady billing cycle; monitoring all shipment invoices states, informing outstanding invoices with backup documents if any
  • Maintains selling rates, monitors costs and provides service, negotiates the costs and selling rates with
    maximum profit
  • Visits clients for routing meeting, new business opportunities, etc.

 

OTHER & MISCELLANEOUS:

  • Seeks constant improvement, more efficient and less expensive ways and means in work processes
  • Performs special projects and other miscellaneous duties as assigned by supervisor/manager
  • Maintains high ethical standards in the work place
  • Reports all irregular issues and problems to management for solutions
  • Maintains good communication with other managers, staff & outside contacts
  • Complies with all company policies and procedures
  • Responsible for maintaining a clean and safe working area

 

Qualifications

  • Japanese and English Bilingual preferred
  • Work experience is not required
  • MS Office Skills
  • The employee may occasionally lift and/or move up to 25 pounds

 

As an agency, we believe that every job seeker can potentially bring something special to our clients. If you have any interest at all in our current opportunities, we encourage you to apply. It is our goal to give not only our clients but also candidates aid in their professional prosperity. We would be glad to do our best in helping all applicants make their first steps towards their career goals, whatever they may be.

 

Job Number/ID 1650
Job Type Direct Hire Full Time Non-Exempt
Location / State Taylor / Michigan
Salary $37-45K
Language English
Visa Sponsor No
Agent Name Sunnie (Sanae) Onoda
Inquiry sonoda@bond-consultants.com

Apply Now