Job Listing

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Travel Arrangements
a) Arranges all services related to client travel e.g. air, hotel, car, individual, group, Visa processing
b) Accompanying responsibilities: Issues invoices and collects payments, processes documents, reports travel data, makes estimations, etc.

2. Exemplary Customer Service
-Provides desired service to satisfy different type of customers’ needs
-Responds promptly, professionally and accurately to customer requests

3. Professional attitude
a) Gathers knowledge of the travel industry and acquires technical skills through self-initiative
b) Makes recommendations and proposals to clients
c) Keeps the company sales target and profit in mind

KEY PERFORMANCE INDICATORS
1. Quality of Work
a) Exemplary customer service
b) Effective Time Management
c) Organized and smooth operation
d) No mistakes or complaints

2. Volume of Work Number of passengers per month (standard: 100+ per Agent/Month), this standard does not apply to HRA or Call Center

BEHAVIORAL COMPETENCES
1. High Communication skill with Co-workers, Supervisors/Management, Sections, Clients, Vendors, Branches
2. Teamwork Willingness to share workloads and collaborate as a team
3. Attention to Detail Ability to detect and correct errors

EDUCATION & EXPERIENCE
Bachelor’s degree (B.A.), or some related experience and/or training; or equivalent combination of education and
experience. Global Distribution System (GDS) skills are a plus.

QUALIFICATIONS
• Ability to operate a computer, knowledge of PC applications such as Email, Word, and Excel. PowerPoint is a plus
• Valid driver’s license
• Ability to understand, read, speak and write in both English and Japanese on a business level

WORKING CONDITIONS/ENVIRONMENT
• Regular phone and Email contact with all related parties
• Bilingual environment (English and Japanese)
• May be asked to travel or work overtime occasionally
• Ability to sit, stand, and walk for extended periods of time and lift a minimum of 20 #’s unassisted

The above job description identifies the essential job functions and skills needed by the person assigned to this position. These job functions
and skills are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodation
may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion.