#1572 Bilingual Customer Service Coordinator (Inside Sales Department)

09.22.2021

Position Title: Bilingual Customer Service Coordinator (Inside Sales Department)
Location: Elk Grove Village / Illinois
Keyword: / /
Salary: $38-42K

*This position is under the inside sales department
*Advanced Japanese skills are required
*Entry level candidates are welcome!

Responsibilities:

  • Primarily responsible for providing effective customer service for all internal and external customers
  • Manage customer relationship in assigned accounts
  • Proactively provide shipment status and notify customers of any delays regarding arrival, delivery or dispatch of shipments.
  • Ensure Standard Operating Procedures are available for each account serviced
  • Proactively ensure current pricing information is available for all shipments before making necessary bookings.
  • Coordinate with overseas offices, agents, customers and domestic vendors for timely shipments
  • Address customer concerns, troubleshoot errors, provide timely feedback on service failures and follow up on escalations

 

Qualifications:

  • Bilingual in Japanese and English
  • High School Diploma or GED plus 3 or more years’ related experience in air and ocean Import or Export operations
  • Experience providing customer service to internal and external customers
  • Must be able to work independently with minimal supervision
Job Number/ID 1572
Job Type Full Time
Location / State Elk Grove Village / Illinois
Salary $38-42K
Language English, Japanese
Visa Sponsor No
Agent Name Sally Suguro
Inquiry ssuguro@bond-consultants.com

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