#1790 Customer Service Coordinator

09.15.2023

Position Title: Customer Service Coordinator
Location: Elk Grove Village / Illinois
Keyword: / / /
Salary: $23.00 – 27.00

Responsibilities

Act as the primary point of customer contact in the assigned account:

  • Primarily responsible for providing effective customer service for all internal and external customers by utilizing in-depth knowledge of operational (import or export) processes.
  • Manage customer relationship in assigned accounts.
  • Proactively provide shipment status and notify customers of any delays regarding arrival, delivery or dispatch of shipments.
  • Ensure Standard Operating Procedures are available for each account serviced. Follow SOP in performance of all operational processes.

Coordinate timely shipments at optimal cost and to customer satisfaction:

  • Proactively ensure current pricing information is available for all shipments before making necessary bookings.
  • Co-ordinate with overseas offices, agents, customers and domestic vendors for timely shipments in assigned accounts.

Problem Resolution :

  • Address customer concerns, trouble shoot errors, provide timely feedback on service failures and follow up on escalations.
  • Review exception reports regularly, identify and resolve discrepancies.

Provide back-up support in assigned departments

 

Qualifications

Education and Experience:

High School Diploma plus three more years’ related experience in air and ocean Import or Export operations is required. Knowledge of import /export regulations, domestic transportation modes and providers is required.  An equivalent combination of education and experience may be considered.

Must be bi-lingual in Japanese and English if assigned to service Japanese accounts

Competencies, Working Skills and Attributes:

  • Experience providing customer service to internal and external customers, including meeting quality standards for customer services.
  • Knowledge of import and export regulations, domestic transportation modes and providers.
  • Must be able to work independently with minimal supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary
  • Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
  • Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Demonstrates ability to comply with company's core competencies: Problem Solving & Decision Making, Accountability & Responsibility, Communication, Collaboration & Teamwork, Customer Focus.
Job Number/ID 1790
Job Type Non-Exempt
Location / State Elk Grove Village / Illinois
Salary $23.00 – 27.00
Language English and Japanese
Visa Sponsor No
Agent Name Sunnie (Sanae) Onoda
Inquiry sonoda@bond-consultants.com

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