Job Listing

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Project Building
   a) Builds and maintains, with assistance, procedures and contacts for Korean market
2. Travel Arrangements
   a) Arranges all services related to client travel e.g. air, hotel, car, individual, group, Visa processing
   b) Accompanying responsibilities: Issues invoices and collects payments, processes documents, reports travel data, makes estimations, etc.

3. Exemplary Customer Service
   Provides desired service to satisfy different type of customers’ needs
   Responds promptly, professionally and accurately to customer requests

4. Professional attitude
   a) Gathers knowledge of the travel industry and acquires technical skills through self-initiative
   b) Makes recommendations and proposals to clients

KEY PERFORMANCE INDICATORS

1. Quality of Work
   a) Exemplary customer service
   b) Effective Time Management
   c) Organized and smooth operation
   d) No mistakes or complaints
2. Volume of Work
   Number of passengers per month (standard: 100+ per Agent/Month),

BEHAVIORAL COMPETENCES

1. High Communication skill with Co-workers, Supervisors/Management, Sections, Clients, Vendors, Branches
2. Teamwork Willingness to share workloads and collaborate as a team
3. Attention to Detail Ability to detect and correct errors

EDUCATION & EXPERIENCE

Bachelor’s degree (B.A.), or some related experience and/or training; or equivalent combination of education and experience.

QUALIFICATIONS

• Ability to operate a computer, knowledge of PC applications such as Email, Word, and Excel. PowerPoint is a plus
• Valid driver’s license
• Ability to understand, read, speak and write in both English and Korean on a business level (Japanese skill is a plus)

WORKING CONDITIONS/ENVIRONMENT

• Regular phone and Email contact with all related parties
• Trilingual environment (English, Korean and Japanese)
• May be asked to travel or work overtime occasionally
• Ability to sit, stand, and walk for extended periods of time and lift a minimum of 20 #’s unassisted

QUALITIES DESIRED WHEN CONSIDERING ADVANCEMENT OPPORTUNITIES

• Demonstrates wider view of job responsibilities, ability to see beyond own work
• Proves to have high integrity and honesty, common sense
• Takes responsibility for actions
• Shows interest and initiative in Product/Sales, proactively offers ideas or solutions
• Thinks in terms of “we” and has leadership qualities
• Job performance result